Refund Policy

[To verify] When a purchase is refunded, when it is not, and how to ask.

Last updated: 2026-10-17

When we refund

A render fails on our side. Its credits go back to your balance at once. If you paid and could not get a video at all, we refund that payment.
[To verify] Any other case the site refunds, and within how many days.

[To verify] Email the support address with the order number and the email you paid with.